Training Needs Analysis (TNA)
Ensures training programs are based on systematic identification of needs.
Standard
Training programs are developed based on a systematic TNA process that identifies organizational or individual needs, target audience characteristics (learner profile), performance gaps, and defines clear, measurable learning objectives.
Rationale
TNA ensures training is relevant, targeted, and designed to address specific performance gaps or development goals, maximizing effectiveness and resource allocation.
Evidence/Indicators
- Documented TNA methodology and procedures (e.g., surveys, interviews, focus groups, performance data analysis).
- Examples of TNA reports for various programs clearly identifying needs and target audience.
- Defined learner profiles used in design.
- Clearly documented learning objectives (e.g., using SMART criteria) for programs, linked to TNA findings.
- Records of stakeholder consultation during TNA (e.g., managers, subject matter experts).
Metrics
- % of training programs based on a documented, structured TNA process.
- Frequency of TNA updates for recurring programs.
- Stakeholder satisfaction score (e.g., clients, managers) with the relevance of training content derived from TNA.
- % of learning objectives meeting SMART criteria (or similar standard).
Performance Levels
- Non-Compliant (Not Available): Programs are developed without formal needs analysis; objectives are unclear, absent, or not linked to needs. No TNA conducted.
- Developing (Basic): TNA is conducted ad-hoc, lacks structure, or uses limited data; objectives may be generic or poorly defined. No structured TNA process.
- Meets Standard (Developing): A structured TNA process is used for most new programs, though may have limited data use; learning objectives are defined and generally linked to identified needs. Some structure, limited data use.
- Exceeds Standard (Advanced/Fully Implemented): A systematic, data-driven TNA process (using multiple methods) is consistently applied and regularly updated for all major programs; objectives are specific, measurable, achievable, relevant, and time-bound (SMART) and clearly aligned with stakeholder needs. Regularly updated, highly integrated.
