Training Delivery & Facilitation
Ensures effective, engaging, and professional delivery by trainers.
Standard
Training is delivered effectively and professionally by qualified trainers using appropriate facilitation techniques, tools, and interpersonal skills to engage trainees, manage group dynamics, and foster a positive and inclusive training environment.
Rationale
High-quality delivery and facilitation are crucial for transferring knowledge and skills effectively, maintaining trainee motivation, ensuring participation, and achieving learning objectives.
Evidence/Indicators
- Trainer observation reports (from peers/managers) evaluating delivery skills against criteria.
- Trainee feedback specifically on trainer's delivery, facilitation, and engagement skills.
- Video recordings of training sessions (if available and permitted) for review.
- Evidence of diverse facilitation techniques being used (e.g., questioning, feedback techniques, managing discussions, using energizers).
- Trainer preparedness documentation (e.g., lesson plans).
Metrics
- Average trainee satisfaction score on trainer delivery and facilitation skills.
- Average score from peer/manager observations based on a standardized rubric.
- Ratio of interactive vs. passive delivery time (estimated from observations/lesson plans).
Performance Levels
- Non-Compliant: Delivery is unprofessional, unstructured, ineffective, or fails to engage trainees; environment is not conducive to participation. Unstructured and ineffective.
- Developing: Delivery is competent but may rely heavily on lecture, lack strong facilitation skills, or struggle with group management; engagement is inconsistent. Basic lecture-style only.
- Meets Standard: Training is delivered professionally and effectively, using appropriate techniques to engage trainees and manage the session towards achieving objectives. Some interactive elements, adequate preparation.
- Exceeds Standard: Delivery is highly engaging, adaptive, expertly facilitated, learner-centered, demonstrates excellent group management and questioning skills, and makes effective use of diverse techniques and tools to maximize participation and knowledge/skill acquisition. Highly engaging, adaptive, professionally facilitated.
