Trainer Evaluation & Development
Ensures regular, multi-source evaluation and development support for trainers.
Standard
Trainer performance is regularly evaluated using multiple sources (e.g., trainee feedback, peer review, management observation, self-assessment), and constructive feedback is used systematically to support ongoing professional development and performance improvement.
Rationale
Systematic evaluation identifies strengths and areas for growth, while targeted development ensures trainers remain current in their field and enhance their training effectiveness.
Evidence/Indicators
- Documented trainer evaluation policy, procedures, and schedule.
- Evaluation tools/forms/rubrics for different sources (trainee surveys, peer observation forms, manager checklists).
- Aggregated evaluation results and analysis reports.
- Examples of structured feedback provided to trainers (written reports, meeting notes).
- Records of trainer participation in professional development (PD) activities based on evaluation feedback.
- Availability of individual development plans (IDPs) for trainers, linked to evaluations.
- Policy/budget supporting trainer PD.
Metrics
- Average trainer performance score from trainee feedback (e.g., scale 1-5, % satisfaction). (e.g., Poor <50%, Fair 50-65%, Good 66-79%, Very Good 80-89%, Excellent ≥90% satisfaction)
- % of trainers evaluated annually using multiple methods.
- % of trainers with documented feedback sessions held annually.
- Average number of PD hours per trainer annually.
- % of trainers with an active IDP reviewed annually.
- Net Promoter Score (NPS) for trainers (if used).
Performance Levels
- Non-Compliant: No formal evaluation or development process for trainers exists. Performance is unmonitored.
- Developing: Evaluation is infrequent, relies heavily on a single source (e.g., only trainee feedback), or feedback is generic, not constructive, or not linked to development opportunities.
- Meets Standard: Regular evaluation using at least two sources occurs for most trainers; feedback is generally provided, and relevant development opportunities are available and encouraged.
- Exceeds Standard: A comprehensive, multi-source evaluation system is implemented regularly for all trainers; feedback is timely, specific, constructive, and directly informs personalized, supported professional development plans. Evidence of performance improvement linked to evaluation/PD cycle.
