Internal Communication & Collaboration

Standard

Effective internal communication channels and collaborative processes exist to facilitate timely information sharing and teamwork among staff, departments, and trainers involved in the training lifecycle.

Rationale

Good communication and collaboration are essential for coordinated planning, development, delivery, evaluation, and improvement of training programs.

Evidence/Indicators

• Internal communication policy/plan.
• Examples of regular communication methods (newsletters, meeting schedules/minutes, shared platforms).
• Documented processes for cross-functional collaboration (e.g., program development teams).
• Use of collaborative tools/platforms and evidence of their effective use.

Metrics

• Staff satisfaction score regarding internal communication effectiveness and timeliness.
• Frequency of scheduled inter-departmental/team meetings relevant to training operations.
• Information accessibility score (staff survey - ease of finding needed info).
• On-time completion rate of collaborative projects/tasks impacting training.

Performance Levels

• Non-Compliant: Communication is poor, inconsistent, untimely, or top-down only; collaboration is minimal, ineffective, or actively hindered.
• Developing: Some communication channels exist, but information flow is inconsistent, incomplete, or not timely; collaboration is ad-hoc or inefficient.
• Meets Standard: Regular communication channels are used effectively for necessary information sharing; processes support required collaboration between key roles/teams.
• Exceeds Standard: Robust, multi-directional communication strategy is implemented effectively; strong collaborative culture exists, supported by efficient tools and processes, fostering synergy and proactive problem-solving.