Facility Management & Utilization

Ensures efficient monitoring, maintenance, and optimization of training resources.
Main Criterion: Organizational Effectiveness & Governance
Focuses on the center's leadership, structure, policies, and processes that ensure quality training operations, accountability, and strategic direction.
Sub-criterion: Facility Management & Utilization
Part of Organizational Effectiveness & Governance

Standard

The center systematically monitors, maintains, and optimizes the utilization of its physical and digital training resources to ensure efficiency and effectiveness.

Rationale

Efficient management ensures resources are available when needed, well-maintained, and used cost-effectively, maximizing value and supporting the training schedule.

Evidence/Indicators

  • Facility booking system/logs demonstrating systematic scheduling.
  • Documented maintenance schedules & completion records (preventive and corrective).
  • Resource allocation procedures documentation.
  • Reports showing utilization analysis and trends.

Metrics

  • Training space utilization rate (% occupancy during operational hours, e.g., target >75%).
  • Key equipment utilization rate (e.g., % usage of computer lab, specialized simulators).
  • Preventive maintenance schedule adherence rate (%).
  • Average facility issue resolution time (as in 1.1).
  • Achievement rate against defined utilization targets.

Performance Levels

  • Non-Compliant (Poor): No systematic monitoring or maintenance; utilization <40% or inefficiently managed.
  • Developing (Fair): Basic tracking and reactive maintenance; utilization 40-59%; optimization efforts minimal.
  • Meets Standard (Good): Regularly monitors utilization and performs scheduled maintenance; utilization 60-74%; makes efforts to optimize resource use.
  • Exceeds Standard (Very Good/Excellent): Employs systematic, data-driven monitoring and predictive maintenance; proactively optimizes resource allocation and achieves high utilization rates (≥75%).
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