Problem Solving and Decision Making

Problem Solving and Decision Making is a certified training material focused on problem solving & decision making. It covers problem definition and root‑cause analysis (e.g., 5 Whys); idea generation techniques and creative thinking; evaluating alternatives with criteria and trade‑offs; decision tools, risk assessment, and implementation planning; reviewing outcomes and continuous improvement. The material is designed to help trainers deliver structured sessions with clear flow, activities, and participant tools aligned with IBCT standards.