Digital Infrastructure & Technology
Ensures reliable and up-to-date digital tools and connectivity for training.
Standard
The center maintains reliable, up-to-date digital infrastructure, including high-speed internet, necessary hardware/software, and audio-visual equipment functional for supporting modern training delivery and administration.
Rationale
Reliable technology is integral to contemporary training delivery, enabling effective presentations, blended approaches, access to digital resources, and efficient administration.
Evidence/Indicators
- Network infrastructure documentation.
- Hardware/software inventory & update schedules.
- AV equipment specifications & maintenance logs.
- LMS platform details and functionality demonstration (if applicable).
- Documented technical support procedures & availability.
Metrics
- Internet bandwidth/speed test results (average Mbps).
- System/Network uptime percentage (%).
- AV equipment reliability score (e.g., % of sessions without technical failure, user satisfaction score).
- Average technical support response time (minutes/hours).
- User satisfaction score with technology reliability and usability.
Performance Levels
- Non-Compliant: Technology is outdated, unreliable, or insufficient, significantly hampering training delivery and access.
- Developing: Basic technology is available but may suffer from frequent reliability issues, slow speeds, or limited functionality.
- Meets Standard: Provides reliable internet, functional AV equipment, and necessary software/hardware for standard training needs with occasional minor issues.
- Exceeds Standard: Offers robust, high-speed connectivity, state-of-the-art AV and IT equipment, seamless integration, and dedicated, proactive technical support, enhancing training possibilities.
