Negotiation Skills

Negotiation Skills is a certified training material focused on negotiation. It covers negotiation principles and mindsets (win–win vs. win–lose); preparation: objectives, priorities, and BATNA; questioning, listening, and building rapport; bargaining tactics, concessions, and deal structuring; closing, follow‑up, and handling difficult situations ethically. The material is designed to help trainers deliver structured sessions with clear flow, activities, and participant tools aligned with IBCT standards.